FOR PASSWORD RESETS PLEASE SELECT "FORGOT PASSWORD" FROM THE LOGON SCREEN. WHEN ENTERING YOUR EMAIL ADDRESS, IT MUST BE ENTERED IN ALL LOWER CASE LETTERS.

If you have not received your User Id and Password for the Flood Website please send an email requesting access to the appropriate authorized person below. For Field Sales and Service there is no need for an e-mail request as this will be done automatically by your authorized staff.


Please include in your e-mail the following information:

• First and Last Name of rep/user requesting access
  
• N #
  
• Office Number
  
• Sales Rep #
  
• National Producer Number (NPN)
  
• Email Address
  
• Phone Number

• distribution_flood@libertymutual.com
  

• jerrilynn.long@libertymutual.com
  
• linette.ducharme@libertymutual.com
  
• gretchen.leandro@libertymutual.com
  

• beth.green@libertymutual.com
  
• kathy.shomperlen@libertymutual.com
  
• laura.Luke@libertymutual.com
  
• laura.lockmer@libertymutual.com
  
• stella.hamilton01@libertymutual.com
  
• william.cumberledge@libertymutual.com
  
• abbie.littleton@libertymutual.com
  

• Mutual of Omaha: AgentServices5@libertymutual.com
• Mass Mutual: AgentServices3@libertymutual.com
• Prudential: AgentServices7@libertymutual.com
• Emeritus: AgentServices8@libertymutual.com
• Baltimore Life: AgentServices10@libertymutual.com
• Futurity: AgentServices18@libertymutual.com
• Katchen: AgentServices9@libertymutual.com
• Scalable: AgentServices16@libertymutual.com
• Sycamore: AgentServices15@libertymutual.com

• cesar.varela@libertymutual.com
  
• nelson.buxo@libertymutual.com
  

• agentservices1@libertymutual.com
  

• sandra.koser@libertymutual.com
  
• kathryn.miller@libertymutual.com
  
• kimberle.labranche@libertymutual.com
  
• thea.chin@libertymutual.com

Password requirements for the flood website are shown below:

Must be exactly 8 characters in length
Cannot repeat the prior 10 passwords
Password cannot match your Liberty Mutual Enterprise ID password
Must contain at least 3 of the following character types:

• Upper Case Letter
• Lower Case Letter
• Numeric Character 0-9
• Special Character

To report a flood claim:

• Call 800-225-2467
  
• Claims status (HPE) 800-814-4233.
  

Updates have been made to support the 11/1/2015 program changes. Check out the specifics after login on the Reference Center.

Review the June 1, 2014 updates on the News & Events tab after login.

Policyholders are being required to provide proof of non-insurance when applying for Disaster Assistance. A "Proof of Non-Insurance" template has been developed to assist you with providing this information for the insured. Please reference the Reference Center, Training and Marketing Tools for the template.